Lucent Technologies Enterprise Networks Group and Blue Pumpkin Software Announce Strategic Alliance

CRM Leaders Combine to Offer Powerful Resource Management Solutions

TUESDAY MAY 2, 2000 BASKING RIDGE, N.J. and SUNNYVALE, CA - Blue Pumpkin Software and the new Enterprise Networks Group being spun off from Lucent Technologies today announced a strategic alliance to provide solutions that help companies successfully manage human resources in multi-channel customer contact centers.

Lucent's Enterprise Networks Group will resell Blue Pumpkin Software's workforce management software, incorporating it as part of Lucent's suite of CRM Solutions. Blue Pumpkin Software workforce management products are designed to optimize the forecasting and scheduling of agents in contact centers by ensuring the right agent skills are available at the right time, and the products currently integrate with the Enterprise Networks Group's CRM solutions.

Additionally, the companies will embed Blue Pumpkin Software's award-winning workforce management software into the Enterprise Networks Group's CRM Solutions products for easy and seamless implementation. The Enterprise Networks Group's CRM Solutions include industry-leading information routing and workflow capabilities with products such as CentreVu® Advocate, CRM Central 2000® and CentreVu Internet Solutions. The capabilities of Blue Pumpkin Software Solutions - including their ability to handle multiple channels of customer contacts - are ideal complements to the Enterprise Networks Group's CRM Solutions for creating workforce management applications.

The Enterprise Networks Group will begin reselling Blue Pumpkin Software's workforce management products in the third quarter of 2000. The companies' combined solutions will be introduced in the fourth quarter of 2000.

"Lucent Enterprise Networks and Blue Pumpkin Software are a strong match," said Linda Dotts, executive general manager, Lucent Enterprise Network Groups CRM Solutions. "Our CRM solutions are developed with world-class routing intelligence, arming companies with sophisticated ways to deliver the best possible customer service. Similarly, Blue Pumpkin Software's solutions use leading-edge analysis tools that enable contact centers to predict how fluctuating phone call and e-mail volumes and staffing changes will affect their operations. Together, we intend to help organizations find exciting new ways of using data from across their enterprise to support their CRM strategies."

"Our strategic alliance with Lucent Enterprise Networks once again firmly establishes Blue Pumpkin as a key industry provider for workforce management," said Doron Aspitz, Blue Pumpkin president and CEO. "At the same time, our alliance further validates Blue Pumpkin's solutions as essential components of any effective CRM strategy. Lucent is a leader in the CRM marketplace and our combined solutions will empower companies to truly differentiate themselves through personalized service and improved customer retention and acquisition. Our joint customers will be able to efficiently leverage their most valuable resources - their people - to ensure meaningful customer interactions, as communications spans contact channels."

About Blue Pumpkin Software, Inc.

Blue Pumpkin Software, headquartered in Silicon Valley with offices around the world, is a market-leading provider of workforce management solutions for multimedia customer contact centers. Blue Pumpkin develops, markets and supports the award-winning PrimeTime suite of products designed to help companies guarantee superior customer service across a variety of contact media, including phone and e-mail. Blue Pumpkin provides the tools necessary to efficiently schedule and manage customer contact personnel, ensuring the right person with the right skills handles customer interactions.

About Lucent Technologies Enterprise Networks Group

Lucent Enterprise Networks Group's CRM solutions comprise a broad range of systems, software and professional services that help companies deliver on their commitments to customers. They include multimedia customer care and computer telephony applications, customer relationship management software, predictive dialing solutions and interactive voice response products.

By the end of September, Lucent Technologies intends to spin off its enterprise communications systems, business cabling and LAN-based data networking businesses, including CRM Solutions, into a separate $8 billion company focused on delivering next-generation communications networks for enterprises. The new company will be the worldwide leader in messaging and call centers, the U.S. leader in voice communications systems, and will have the largest sales and services force in the industry.

Lucent Technologies, headquartered in Murray Hill, N.J. USA, designs and delivers the systems, software, silicon and services for next-generation communications networks for service providers and enterprises. Backed by the research and development of Bell Labs, Lucent focuses on high-growth areas such as optical and wireless networks; Internet infrastructure; communications software; communications semiconductors and optoelectronics; Web-based enterprise solutions that link private and public networks; and professional network design and consulting services. For more information on Lucent Technologies, visit its Web site at http://www.lucent.com.